Shipping policy

All in-stock orders are dispatched within 3 working days of purchase.

Made-to-order rugs require production time (typically 4–6 weeks) before dispatch. Once ready, they are shipped immediately.

We ship worldwide using trusted courier services based on your location to ensure the fastest and safest delivery.

Once dispatched, most orders arrive within 3–5 business days.

All shipments are fully tracked, and tracking details will be emailed to you as soon as your order leaves us.

Please note: While we aim to deliver within the stated timeframes, delays caused by customs or local postal services are outside of our control.